CRYSTALTAP WARRANTY
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CrystalTap PH Limited 6-Month Warranty
01 / WARRANTY
What Is Covered
Six months of limited coverage for the original purchaser.
Warranty period & eligibility
CrystalTap PH warrants this Reverse Osmosis system (excluding filter cartridges) against defects in materials and workmanship for a period of six (6) months from the original date of purchase.
This limited warranty is offered to the original purchaser.
Covered System Components
- System Components: Storage tank, manifold, high-pressure pump, and all fittings.
- Leak-Free Operation: All housings and connecting tubes.
Repair or replacement
If any covered part is found to be defective within the warranty period, CrystalTap PH will, at its option, repair or replace the defective part free of charge.
02 / WARRANTY
What Is Not Covered
Understand the exclusions under the original limited warranty.
Filter cartridges & consumables
All replaceable filter cartridges (e.g., Sediment Filter, Granular Activated Carbon, Carbon Block, RO Membrane, and Post-filters) are expressly excluded from this warranty. Filters are consumable items that require regular replacement based on water quality and usage.
Improper installation
Damage or failure caused by improper, unapproved, or non-standard installation.
Misuse or neglect
Damage caused by neglect, misuse, accident, or failure to follow the operating and maintenance instructions.
Improper water conditions
Damage caused by water that is outside the recommended operating parameters (e.g., excessive iron, hardness, or pressure).
Unauthorized repairs
Any service or modification performed by an unauthorized person.
Labor & service calls
Labor costs associated with the removal, installation, or transport of the unit.
03 / WARRANTY
How to Make a Claim
Contact our team with your purchase details and a description of the problem.
1. Contact our team
Do not attempt to repair the unit yourself. Contact our customer service team immediately.
2. Provide purchase details
You must provide your original proof of purchase (sales receipt or invoice) and a clear description of the problem. We may also request photos or a video to help diagnose the issue.
3. Next steps after approval
Once your claim is approved, we will guide you on the next steps, which may include shipping a replacement part or scheduling a service visit (if covered by a separate service agreement).
YOUR CONSUMER RIGHTS
Your Rights Remain Protected.
This limited commercial warranty is additional to applicable rights under Philippine law. Its exclusions, approval process and repair-or-replace option do not remove statutory remedies for defective or nonconforming goods. Reasonable alternative proof of purchase may support a valid statutory claim; an unboxing video is not an absolute requirement.
Warranty provider: LM Santos Enterprises, operating CrystalTap. Contact crystaltapph@gmail.com for assistance.
Review before publication: Confirm the business address, covered-parts service procedure, applicable labor/transport charges and service turnaround. This clarification is added for review and was not part of the recovered original wording.
Need Help With Your RO System?
Tell us your model, purchase date and what you are experiencing.
Our team will help you understand the next step.