Your Questions, Answered.

Water passes through several filtration stages. The sediment filter removes dirt, rust, and sand, while carbon filters help reduce chlorine, odors, and certain chemicals. The RO membrane then separates many dissolved impurities from the water. Depending on the model, additional filters may improve the taste or add minerals before the water reaches your drinking faucet.

Reverse osmosis can help reduce many dissolved contaminants, including lead, arsenic, fluoride, nitrates, and excess dissolved salts. A properly designed and maintained RO system may also provide a barrier to certain microorganisms. Actual performance depends on membrane quality, feed-water conditions, system configuration, and maintenance.

Yes. Many RO systems can operate with deep-well water, and customers commonly use this type of water source. However, deep-well water can contain varying levels of iron, hardness minerals, and other impurities. We recommend checking your water conditions before installation to determine whether additional prefiltration is needed.

TDS stands for Total Dissolved Solids. It refers to the combined amount of dissolved substances in water, including minerals and salts. TDS is usually measured in parts per million (ppm). A TDS meter helps monitor dissolved-solids levels, but it cannot identify individual contaminants or determine whether water is microbiologically safe.

RO filtration reduces many dissolved minerals, including calcium and magnesium. Selected CrystalTap systems include mineral or remineralization filters that can add certain minerals back to the purified water to improve its taste.

Yes. Water from a properly installed and maintained RO system can be suitable for drinking, cooking, preparing beverages, and other everyday household uses, provided the source water and finished water meet applicable drinking-water standards.

Many water refilling stations use reverse osmosis as part of their purification process. CrystalTap brings similar core filtration technology into a compact household system, allowing you to produce purified water at home without relying entirely on water deliveries.

Choosing the right system depends on your household size, daily water consumption, water source, available installation space, and preferred features.

Our team can help you compare models and recommend a suitable system based on your requirements.

Tank-type systems store purified water in a pressure tank so it's available when you open the drinking faucet.

Tankless systems produce purified water on demand and generally occupy less storage space. Their dispensing performance depends on the system's capacity and operating conditions.

Most CrystalTap RO systems use an electric booster pump to maintain the pressure needed for filtration. Some models also include electronic monitoring features.

Power requirements depend on the model. Our team can explain the specifications before installation.

Our systems are designed for under-sink installation. Tank-type units require space for both the filtration assembly and storage tank, while compact tankless models generally require less cabinet space.

We recommend checking the available space before choosing a system.

Yes. Depending on the model and daily water requirements, CrystalTap systems can be used in homes, offices, small restaurants, and similar establishments.

For businesses requiring larger volumes of water, our team can recommend a suitable capacity.

Installation time depends on the kitchen layout, available plumbing connections, water pressure, and RO system model.

Most standard installations can be completed within a few hours, although additional plumbing work or unexpected site conditions may require more time.

Please ensure that the installation area is accessible and has an appropriate water supply connection.

Most powered RO systems also need a nearby electrical outlet.

Our team will confirm the installation requirements and advise you if additional preparation is necessary.

Most RO systems are designed for under-sink installation. However, available space, cabinet configuration, plumbing, electrical access, and water pressure must be considered.

Our team can help determine whether your installation area is suitable.

Installation availability outside our regular service areas depends on location and scheduling.

We may offer shipping or alternative installation arrangements for customers outside our coverage.

Please contact us with your complete location to discuss available options.

Professional installation is recommended to ensure proper plumbing connections, leak prevention, system configuration, and testing.

To validate warranty coverage, installation must be performed or supervised by a CrystalTap-authorized technician. Please contact our team before arranging third-party installation.

Filters gradually collect impurities or lose filtration effectiveness during normal use.

Replacing them at appropriate intervals helps maintain water flow, filtration performance, and overall system reliability.

CrystalTap offers a filter monitoring and reminder service to help customers keep track of their replacement schedules.

Depending on the service available for your system, reminders may be sent through email or SMS when scheduled maintenance is approaching.

This makes it easier to plan filter replacements without relying entirely on memory.

Common signs include reduced water production, rising purified-water TDS readings, or declining filtration performance.

However, these symptoms can also have other causes. Our team can help assess your system before recommending a membrane replacement.

Reduced water production may be caused by low incoming water pressure, clogged prefilters, membrane condition, pump performance, or storage-tank pressure.

Contact our support team if your system is producing significantly less water than usual.

Some replacement filters can be changed by the customer when the correct parts and instructions are available.

However, professional assistance is recommended if you are unfamiliar with the system, especially when replacing the RO membrane or working on plumbing and electrical components.

A noticeable taste change may be related to filter condition, storage time, source-water changes, or system maintenance.

If the change is sudden or accompanied by an unusual odor, stop using the water for drinking until the cause has been checked.

Contact CrystalTap for guidance.

Yes. CrystalTap offers replacement filters, RO membranes, and selected spare parts.

You can browse available products on our website or contact our team to confirm compatibility with your existing system.

Contact our support team and describe the issue you are experiencing.

We may request your order details, system model, photos, or a short video to help identify the problem.

Our team will guide you through the appropriate troubleshooting, repair, or warranty process.

Yes. CrystalTap offers after-sales assistance, including maintenance guidance, replacement filters, and selected spare parts.

Services or replacement components outside warranty coverage may involve additional charges.

Yes. CrystalTap accepts shipping inquiries from customers across the Philippines.

Shipping availability, charges, and delivery arrangements depend on your location and the products ordered.

Professional installation may not be available in every destination.

You can explore available models on our Products page and contact our team for assistance.

We can help you choose a suitable system, confirm your location, discuss installation requirements, and explain the available ordering options.

You can reach our team through the Contact page or the contact details published on our website.

We can assist with product inquiries, installation arrangements, replacement filters, maintenance questions, and after-sales support.

0976 051 0952
crystaltapph@gmail.com