Warranty
CrystalTap PH Limited 6-MonthWarranty
At CrystalTap PH, we are proud of the quality and reliability of our undersink reverse osmosis systems. We stand by our products and offer the following limited warranty to the original purchaser.
1. What is Covered
CrystalTap PH warrants this Reverse Osmosis system (excluding filter cartridges) against defects in materials and workmanship for a period of six (6) month from the original date of purchase.
This warranty covers:
- System Components: Storage tank, manifold, high-pressure pump, and all fittings.
- Leak-Free Operation: All housings and connecting tubes.
If any covered part is found to be defective within the warranty period, CrystalTap PH will, at its option, repair or replace the defective part free of charge.
2. What is NOT Covered
This Limited Warranty is comprehensive, but it does not cover everything. This warranty DOES NOT cover:
- Filter Cartridges (Consumable Items): All replaceable filter cartridges (e.g., Sediment Filter, Granular Activated Carbon, Carbon Block, RO Membrane, and Post-filters) are expressly excluded from this warranty. Filters are consumable items that require regular replacement based on water quality and usage.
- Improper Installation: Damage or failure caused by improper, unapproved, or non-standard installation.
- Misuse or Neglect: Damage caused by neglect, misuse, accident, or failure to follow the operating and maintenance instructions.
- Improper Water Conditions: Damage caused by water that is outside the recommended operating parameters (e.g., excessive iron, hardness, or pressure).
- Unauthorized Repairs: Any service or modification performed by an unauthorized person.
- Labor & Service Calls: Labor costs associated with the removal, installation, or transport of the unit.
3. How to Make a Warranty Claim
To make a claim under this warranty, please follow these steps:
- Contact Us: Do not attempt to repair the unit yourself. Contact our customer service team immediately
- Provide Proof: You must provide your original proof of purchase (sales receipt or invoice) and a clear description of the problem. We may also request photos or a video to help diagnose the issue.
- Our Response: Once your claim is approved, we will guide you on the next steps, which may include shipping a replacement part or scheduling a service visit (if covered by a separate service agreement).
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